Privacy Policy

TeachAid is committed to protecting the privacy and security of our users and being transparent about how we process information about you. This Privacy Policy describes how we process your Personal Information and how you can exercise your privacy rights.

TeachAid’s services allow users to create and upload content, access and share learning resources, and collaborate with others through our platform. TeachAid acts as a data processor for Personal Information in user content and for Personal Information that we may otherwise collect and process on behalf of our Users. Such processing is not covered by this Privacy Policy.

Please note that, to the extent we provide you with notice of different or additional privacy policies, those policies will govern such interactions. For details about TeachAid’s processing of Student Data, please read our Student Privacy Policy. Please see below for details regarding our collection of information from Children.

About Us

TeachAid is a Canadian educational technology company providing a platform to empower educators and learners with personalized, adaptive resources and tools. Our mission is to enhance teaching efficiency and effectiveness while supporting equitable learning. More information about our services and how you can use them can be found on our webpage.

2. Personal Information We Process

The Personal Information we process depends on the context of your interactions with TeachAid, your account settings, the products and features you use, your location, and applicable law. Broadly, the Personal Information we collect falls into the following categories:

Information You Provide to Us

You may provide certain Personal Information to us when you sign up for a TeachAid account, use our Services, or communicate with us in any way. This information may include:

Contact Details: Name, email address, and job title.
Account Log-In Credentials: Email address or username and password for your account.
Account Holder Information: Location (city and country), organization, title/position, and any groups or interactions within the TeachAid platform.
Support Data: Information provided during customer support interactions, such as contact details, authentication data, and the content of your communications.
Payment Information: Financial details needed for payment processing (handled by our payment processors).
Communication Data: Information shared with others through our Services, such as comments or messages. Please note that publicly shared data may become accessible through search engines or public views.

Information We Collect Automatically

We may collect certain data automatically when you interact with our Services. This may include:

Device Information: Details such as device type, operating system, browser type, and version.
Usage Data: Interaction metrics, including access dates and times, browsing activities, and performance data.
Log Data: IP addresses, timestamps, activity logs, and metadata associated with uploaded files.
Cookies: TeachAid uses cookies strictly necessary for the operation and security of our Services. These essential cookies enable basic functionalities, such as authentication, secure logins, and session management. They are required for the website and platform to function properly and cannot be disabled.

Information from Other Sources

We may collect Personal Information from other sources, such as partners or integrated third-party services. For example, when you choose to connect a third-party account (e.g., Google), we process relevant information provided by that integration.

3. Use of Personal Information

We may use your Personal Information for the following purposes:

Providing Services: To enable access to your account, deliver features, and respond to inquiries.
Enhancing Features: To support functionality such as publishing content or joining groups.
Communicating with You: For customer support, system alerts, or feature updates.
Improving the Service: To optimize performance and develop new features.
Processing Payments: To handle billing and financial transactions.
Preventing Abuse: To enforce our T&Cs and safeguard against misuse.
Compliance: To meet legal and regulatory obligations.
Marketing and Personalization: To provide tailored recommendations and promotional materials.

TeachAid does not sell Personal Information with third parties for marketing purposes.

4. Sharing Your Personal Information

TeachAid may share Personal Information in limited circumstances, such as:

With Service Providers: To perform functions on our behalf, such as hosting, payment processing, AI training and product analytics.
For Legal Reasons: To comply with legal obligations or protect our rights.
In Business Transactions: During mergers, acquisitions, or other corporate events.

We ensure our service providers adhere to privacy and security standards consistent with this Privacy Policy.

5. Your Data Protection Rights

Depending on your location, you may have the following rights:

Access and Correction: Request access to and correction of your Personal Information.
Deletion: Request deletion of your Personal Information.
Restriction and Objection: Restrict or object to certain processing activities.
Data Portability: Request transfer of your data to another service.
Withdraw Consent: Withdraw consent for processing activities based on consent.

To exercise your rights, contact us at nadeem@teachaid.ca. We will verify your identity before responding to your request.

6. Security of Personal Information

TeachAid implements robust technical and organizational measures to protect Personal Information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Data encryption
Access controls
Regular security audits

If you have concerns about data security, contact us at nadeem@teachaid.ca.

7. International Data Transfers

TeachAid may process data in countries outside your residence. We ensure appropriate safeguards are in place, such as data transfer agreements based on standard contractual clauses.

For more details on international transfers, contact nadeem@teachaid.ca.

8. Retention of Personal Information

TeachAid retains Personal Information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods depend on:

Legal or contractual obligations.
Business needs for service delivery.
User preferences and account activity.

When no longer needed, data is securely deleted or anonymized.

9. Children’s Privacy

For student-facing services, please refer to our Student Privacy Policy for additional details.

Parents or guardians may review or request deletion of their child’s data by contacting nadeem@teachaid.ca.

10. Changes to This Privacy Policy

TeachAid may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant updates will be communicated through email or platform notifications.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

TeachAid
nadeem@teachaid.ca