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Privacy Policy

Effective Date: July 22, 2025
Last Updated: July 22, 2025

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TeachAid (“we,” “us,” or “our”) is committed to safeguarding your privacy and complying with the highest standards of educational data protection globally. This Privacy Policy explains how we collect, use, store, and share personal information.

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This policy complements our Terms of Service, Student Privacy Policy, and Data Processing Agreement (DPA).

 

1. What We Collect

1.1 Educator Data

When you sign up or use TeachAid, we collect:
 

  • Name
     

  • Email address
     

  • Role/title
     

  • School or district affiliation
     

  • Regional and curriculum settings
     

1.2 Student Data

TeachAid does not permit student account creation. Students may input:
 

  • First name or nickname 
     

  • No last names, emails, birthdates, health records, or contact info is collected. Teachers must not enter sensitive student data.
     

1.3 Device & Technical Data

We collect limited technical data:
 

  • IP address, browser, and device metadata
     

  • Access logs and usage metrics
     

  • Consent-based cookies and analytic tags
     

📧 For questions about data collected, email nadeem@teachaid.ca.

 

2. How We Use Your Information

We use information to:
 

  • Deliver, personalize, and improve our Services
     

  • Provide educator support and training
     

  • Fulfill contracts with schools/districts
     

  • Ensure compliance with legal frameworks
     

We never:
 

  • Sell or rent your personal information
     

  • Serve behavioral advertising
     

  • Profile students or educators for commercial gain
     

📧 Contact nadeem@teachaid.ca to ask how your information is used.

 

3. Sharing with Service Providers & Subprocessors

We share limited information with trusted service providers who perform tasks on our behalf, including:
 

  • Hosting & infrastructure (e.g., DigitalOcean)
     

  • Payment processing
     

  • AI processing & model infrastructure (e.g., OpenAI)
     

  • Email delivery & support communications
     

  • Product analytics & usage monitoring
     

  • Marketing automation (not student data)
     

  • Authentication
     

All subprocessors are bound by:
 

  • Confidentiality and data protection agreements
     

  • Restrictions to only use data for authorized tasks
     

  • Requirements to meet or exceed our security standards
     

📧 We do not publish a subprocessor list online. To request the current list or object to a subprocessor, contact nadeem@teachaid.ca.

 

4. Your Rights & Controls

You may request at any time to:
 

  • View or correct your data
     

  • Delete your account
     

  • Remove student-linked records (if teacher or guardian)
     

  • Appeal denied requests
     

We respond within 30 days of verification.
 

📧 All requests can be sent to nadeem@teachaid.ca. There is no privacy dashboard at this time.

 

5. Opt-Out Options

You may opt out of:
 

  • Non-essential analytics and cookies
     

  • Use of anonymized data for AI training and model improvement
     

  • Future communication regarding product updates or surveys
     

📧 Submit opt-out requests to nadeem@teachaid.ca.

 

6. Data Security

We implement security measures aligned with NIST and ISO/IEC 27001:
 

  • AES-256 encryption for data at rest and backup
     

  • TLS for data in transit
     

  • Canadian-based hosting (DigitalOcean)
     

  • Access controls, Industry standard authentication endpoint protection
     

  • Annual staff training and incident logging
     

📧 Questions about security? Email nadeem@teachaid.ca.

 

7. Data Retention & Deletion

  • Educator data is retained until account deletion or 2 years of inactivity.
     

  • Student-linked data (e.g., names input by teachers) is deleted within 30 days of district or teacher request, or contract expiration.
     

  • Backups are purged within 30 days after deletion.
     

📧 For deletion requests or a certified deletion report, email nadeem@teachaid.ca.

 

8. Children’s Privacy (COPPA Compliance)

TeachAid is designed for teacher-facilitated use. Students under 13 may only interact with our content under teacher supervision.
 

  • We do not allow student signups through account creation.
     

  • We do not collect student contact info or identifiers other than first name or nickname.
     

  • Schools are responsible for obtaining parental consent as required.
     

📧 Concerns about COPPA or student privacy? Contact nadeem@teachaid.ca.

 

9. Breach Notification

In the event of a breach involving Protected Data:
 

  • We notify the affected school/district within 24 hours
     

  • We notify educators and users within 72 hours, unless otherwise directed by law enforcement
     

  • We cooperate with all regulatory investigations and maintain detailed breach logs
     

📧 Report an incident or request breach records via nadeem@teachaid.ca.

 

10. International Data Use

We host and process all data in Canada. Our practices comply with:
 

  • Canadian PIPEDA and provincial education law
     

  • U.S. FERPA, COPPA, and Ed Law 2-d
     

  • GDPR for users in the EU/UK
     

📧 Questions about international processing? Email nadeem@teachaid.ca.

 

11. Changes to This Policy

We may update this policy. Material changes will be:
 

  • Announced at least 30 days before enforcement
     

  • Communicated via email or platform banner
     

📧 You can always review or request an archived version by emailing nadeem@teachaid.ca.

 

12. Contact

📧 Email: nadeem@teachaid.ca

🏢 Address: 515 Unit 23 Winston Rd, Grimsby, ON L3M 0C8, Canada

 

Definitions

Protected Data: Any data regulated by FERPA, COPPA, GDPR, Ed Law 2-d, or PIPEDA.

Service Providers/Subprocessors: Third parties under contract with TeachAid for technical or operational support.

User Content: Materials generated by educators via our platform.

Student-Linked Data: Limited data manually entered by teachers (e.g., first name).

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